RETURNS: EXCHANGES AND REFUNDS
For all returns, please fill out the return slip that came with your order (you can also download it here). Put it together with the item(s) that you wish to return and send it to the below address and clearly mark your package "RETURNED GOODS":
Exchanges will be handled within 1-2 days. You will receive a new order confirmation email, when your exchange is ready to ship out. Refunds will be processed within 2-3 bank days.
RETURN PERIOD AND CONDITIONS
The customer reserves the right to return the goods within two weeks (14 days) of receiving the goods under condition of the following: the goods are returned in the same condition and quantity as when received. The goods are unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. For some goods, the original packaging may constitute part of the value of the good, such as a shoe box for a pair of shoes and hence the same rules apply to this.
When exercising your right to return an item, the shipment is paid for by the customer, unless the order was incorrect or faulty, in which case Saysky will provide you with a return label (please contact firstname.lastname@example.org for a return label). SAYSKY do not refund the return shipping, if you choose not to use the return label. Nor will SAYSKY compensate for returned packages lost in the return shipping. Please always make sure to use tracking services.
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